Refund Policy

This draft refund policy applies to CareLink digital software subscriptions and software access plans offered through CareLink-branded software services.

Customers may request a refund within 14 days of purchase if the product has not been substantially used or abused. Eligibility may depend on product access, usage, and applicable law.

Renewal payments may be eligible for review if requested shortly after renewal. Continued access or substantial use after the renewal period may affect refund eligibility.

Refunds may be declined for abuse or violation of terms, excessive use before the refund request, requests outside the refund window, or custom or clearly delivered digital work if introduced later.

To request a refund, contact bryanqingliu@gmail.com and include the order email, product or plan name, and reason for the request.

If a third-party Merchant of Record or payment provider is used, refunds may be processed through that provider and must follow checkout records and applicable rules.

Approved refunds may take several business days to appear, depending on the payment method, bank, and payment processor.

Refund questions may be sent to bryanqingliu@gmail.com.